FQA

Cleaning Service Bangkok - Cleaning24 FAQ

Q
How the price of cleaning24 service can be estimated?
A
Our price is calculated based on the combinations of 3 main factors. 1) Size of the area 2) Complexity and difficualty of the cleaning 3) Cost of cleaning
 
Q
What areas in Thailand does Cleaning24 offer the service?
A
Our office is in Bangkok. We focus on the cleaning service in Bangkok areas. However, we do the cleaning all over Thailand
 
Q
What types of premises Cleaning24 does the cleaning?
A
We have professional teams to do the cleaning for all kinds of premises ranking from houses, offices, condominium, tall buildings, factories, etc.
 
Q
How long it will take Cleaning24 to the complete clean in my place?
A
For complete clean, so called "First Clean", i f your house has a size less than 1,000 sqaure meters, it will take us only 1 day to complete the cleaning. We will bring a team of 7-8 persons to do the jobs. Each of our staff will have separate tasks. This will ensure that all cleaning activities can be done parallelly. If you have a big building such as factories, tall buildings or whole area of factories, the cleaning process need throrough cleaning it will take 2-3 days.
   
Q
How a payment can be made?
A
We accept cash, check and wire transfer. The payment will be made upon the completion of the cleaning.
   
Q
What about credit terms?
A
If you are a company, credit terms will be as accordance with your bill period. If you're an individual, we follow the standard way of payment done by all other cleaning service providers. Payment is to be done after the work is completed.
   
Q
After the cleaning is done, what if I'm not satisfied with the result?
A
Before you sign off the cleaning job, you will be asked to check and verify all detail of the result of cleaning. If you are not happy with the cleaning result, we will correct it and re-do it until you are satisfied with it.
   
Q
How long will it take if you send site detail to us via email for the estimate?
A
We will send you a quote within 1 workin day, but if you want Ballpark figure (without a quote), we will respond to you within 2 hours during working hours. However, we really encourage you to allow us to do estimation at your site. It's will be the most accurate and it's totally free.
 
Q
Where are your staff from?
A
We hire staffs who have Thai nationality. 95% of our cleaners are Thail. All of them are from all regions of Thailand such as Central, Southern, Northern and North Eastern Thailand. We've done throrough background check properly. Our cleaning staff are working full-time. The everage experience of our staff is 2 years.
 
Q
Is is safe to use your services?
A
Yes, even we're a small company, our servies are genuine. We guarantee that it's safe and secure to work with us. You can be sure that our service will be neat and professional. If you are not satisfied with the results, you can file the complaint/suggestion and we will find the best way to make compensation. We will follow through your comment to improve our service.

 

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Contact Info

Cleaning24 Co., Ltd.
67 Soi Huamark 9,
Kwang Huamark, Khet Bangkapi, Bangkok, 10240
Mob: 081-347-4863
Tel: 0-2732-1700
Fax: 0-2374-0443
Email: info@cleaning24.co.th